Legal
Payment and delivery
How you pay. By card, on the secure payment page of our payment provider Yoco. Your card details go straight to Yoco; we never see or store them. Yoco handles your card information as an independent business under its own privacy policy, at www.yoco.com/za/legal/privacy-policy/. If we send you a written quote or invoice that offers payment by EFT, it shows our bank details. Before your first EFT payment, please phone us on +27 76 268 0017 to confirm those details. That line is answered by our AI assistant, not by a person (Privacy notice). If anyone gives you bank details that differ from those on our quote or invoice, do not pay; e-mail hello@genbotix.co.za first. If you pay by EFT, the agreement is made when your full payment reaches our bank account (Terms of service, clause 2).
Currency and total. Every payment is in South African rand. Before you pay, the order summary shows one total. That total is the full amount we charge you. No fee or charge is added afterwards.
When we start and deliver. If you tick "Start my order now" at checkout, we may start once your payment succeeds. If you do not, we start on the day after your 7-day cooling-off period ends. The order summary shows the delivery time and how it is counted. The full rules are in our Terms of service, clause 14.
How we deliver. We deliver by e-mail, or by a secure download link sent to the e-mail address you gave at checkout. The link works for at least 30 days. Delivery is complete only when the work reaches you in a form you can open. If you cannot open it, tell us and we send it again.
Your record of the transaction. You receive our order confirmation and, for a card payment, Yoco's payment receipt. The confirmation shows your order number, the date and time of the agreement, what you bought, the total paid, the delivery time, the last day of your cooling-off period, and a copy of the versions of our Terms of service and Cancellation and refunds policy that apply to your order. Please keep them. We keep a record of every order for as long as stated in our Privacy notice (section 7), and we send you a copy of your order record whenever you ask during that time.
If a payment problem occurs.
- Payment declined or cancelled. No money is taken and no order is made. You can try again.
- Paid for an order you had already changed or cancelled. No order is made from that payment. We contact you by the end of the next business day and refund it in full, unless you confirm in writing that you want that earlier version (Terms of service, clause 2).
- Money taken but no confirmation. If you do not receive our order confirmation by the end of the next business day, contact us with your Yoco receipt or, if you paid by EFT, your bank's proof of payment. We then confirm your order or, if we cannot perform it, refund you in full.
- Charged twice for the same order. We refund every extra charge in full (Cancellation and refunds, clause 7).
Security. Our website uses encrypted (HTTPS) connections. Card payments are processed only on Yoco's secure payment page.
Version 6 · Last updated: 24 October 2026