Legal

Terms of service

GenBotix Marketing (Pty) Ltd, trading as AlphaPanga

These terms apply when you buy a fixed-price service on genbotix.co.za from GenBotix Marketing (Pty) Ltd (registration 2024/806565/07), trading as AlphaPanga ("we", "us"). Please read them before you pay. You can save or print this page at any time, and we e-mail you a copy with your order confirmation.

If we have agreed a project with you in a separate signed agreement or written quote, that document applies, and these terms cover only what it does not. No agreement or quote reduces your rights under the law.

Part A: General

1. Before you pay. Before you pay, you see an order summary. It shows:

You can go back and correct anything, or stop, before you pay.

2. When the agreement is made. At checkout you accept an order summary, together with the versions of these terms and of our Cancellation and refunds policy that are shown to you at that moment. Our agreement is made when your payment for that accepted order succeeds, as recorded by our payment provider Yoco. That is the date and time on your Yoco receipt (South African time). If you pay by EFT against a written quote or invoice from us, the agreement is made when your full payment reaches our bank account, and our order confirmation states that date and time. Every period that these terms or our Cancellation and refunds policy count from the agreement is counted from that moment, even if Yoco tells us about the payment later. Periods counted from another event (for example delivery, your receiving the service, or your cancellation) run from that event. The agreement consists of the order summary you accepted and the versions of these terms and of our Cancellation and refunds policy that you accepted with it, even if we publish a newer version before you finish paying. Your order confirmation names those versions. We keep a copy of all three and do not change them. We change the particulars of your order only if you agree in writing, except for the delivery rule in clause 14, which is part of the agreement from the start.

If you changed or cancelled your order before paying. If you change your order at checkout, or cancel it, and a payment still goes through for an earlier version of the order, that payment does not make an agreement. We contact you by the end of the next business day and refund that payment in full (Cancellation and refunds, clause 7), unless you tell us in writing that you want exactly that earlier version. If you do, the agreement is made when your written confirmation reaches us, and every period counted from the agreement is counted from that moment.

3. Order confirmation. We e-mail your order confirmation by the end of the next business day after the agreement is made. It shows your order number, the date and time of the agreement, what you bought, the total paid, the delivery time, the last day of your 7-day cooling-off period, and a copy of the versions of these terms and of our Cancellation and refunds policy that apply to your order. If you do not receive it, contact us. If we cannot accept or perform your order, we tell you and refund you in full (see Cancellation and refunds, clause 7).

4. Price. Prices are in South African rand. The total in the order summary is the full amount you pay us. We add no delivery charge or other fee. If your card was issued outside South Africa, your bank may charge you its own fee; that is between you and your bank.

5. Services that use AI tools. Some of our services use AI tools, together with our own checks. The service page and the order summary tell you whether yours does. Where a service uses AI tools, the work we deliver is a draft for you to review, change and approve before you rely on it. It may contain mistakes, and you remain responsible for checking it before you use it. Our services do not replace a registered professional, such as an engineer, attorney, valuer, accountant or financial adviser, where the law or your situation needs one.

6. Our standard, and your remedy if we fall short. We perform every service on time, in the manner and quality that people are generally entitled to expect. If we fail to perform a service to that standard, please tell us. You may then require us either to remedy the defect or to refund a reasonable portion of the price you paid, having regard to the extent of the failure. The choice is yours. If what we deliver is a file or other product that counts as goods under the Consumer Protection Act (for example software, data or a document) and it fails to satisfy the Act's quality requirements and standards, you may return it within six months after delivery, without penalty and at our risk and expense. We must then, as you direct, either repair or replace it, or refund the price you paid for it. This clause does not shorten any of those periods.

7. Our liability. We are responsible for loss we cause as the law provides, including under the Consumer Protection Act. If you are a company or other juristic person to which that Act does not apply: our total liability for a claim is limited to the amount you paid us for the service concerned, and we are not liable for indirect or consequential loss. These terms do not limit liability for gross negligence or wilful misconduct.

8. Your personal information. We handle it as described in our Privacy notice.

9. Marketing. genbotix.co.za does not send newsletters or marketing messages. If we ever offer them, we will send them only if you have asked for them, by ticking an unticked box, and every message will tell you who it is from and how to unsubscribe, free of charge.

10. Changes to these terms. We may update these terms and our Cancellation and refunds policy for future orders. The versions you accepted at checkout (clause 2) keep applying to your order.

11. Complaints. Contact us first at hello@genbotix.co.za or +27 76 268 0017, giving your order number. We acknowledge your complaint within 2 business days and aim to resolve it within 10 business days. If we cannot resolve it in that time, we tell you why and when we expect to reply. If you are not satisfied, you may refer it to:

12. Law. South African law applies. These terms do not take away any right you have under the Consumer Protection Act 68 of 2008 or the Electronic Communications and Transactions Act 25 of 2002.

Part B: Fixed-price, once-off services

13. What you give us. The order summary lists what we need from you. Send it only in the way stated in your order confirmation. You must have the right to give it to us. We check material sent that way within 2 business days after we receive it. Our services do not need other people's personal information. Please do not send us other people's personal information: not their names, ID numbers, contact details, photos or marks, not their health information, and not information about their children. Never send bank card numbers. If we find such information in what you send, we do not use it for your order, we delete it within 7 days, and we tell you. Material sent in any other way (for example in a WhatsApp message) is handled like other messages, as described in our Privacy notice, and may reach our service providers before it is checked. We may ask you to send your material again without it. If you object to our use of AI tools on your personal information, write to privacy@genbotix.co.za or by post at any time (best before you first send us material). Until the Information Officer's registration is confirmed, a director of the company decides on your objection and replies (Privacy notice, section 6).

14. When we start and when we deliver.

15. Who owns the result. Once you have paid, you may use, change and copy what we deliver for your own purposes. We keep the right to use our own templates, tools and general know-how. We do not claim to own the material you give us.

Version 6 · Last updated: 24 October 2026